Refund policy

Returns & Exchanges

Lonely Goat Cashmere does not offer refunds for change of mind.

If an item does not fit or is unsuitable, we are happy to offer a credit note or exchange, provided it is returned within 7 days of receipt. Return shipping in this case is at the customer's expense.
To initiate a return, please email us at hello@lonelygoatcashmere.com.au, and we will provide you with the return address and next steps.

While we pride ourselves on providing top-quality products and service, if you receive an incorrect or faulty item, please contact us at hello@lonelygoatcashmere.com.au within 7 days of receiving your order. If the item is in stock, we will replace it. If not, we will offer an exchange or a full refund. In this instance, Lonely Goat Cashmere will cover the cost of return postage.

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Sale Items

Items marked as FINAL SALE are not eligible for return or exchange.

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Colour Matching

While every effort is made to accurately represent the true colour of our garments, please note that colours may appear differently across various computer monitors and smartphone screens. As such, exact colour matches cannot be guaranteed.